LEAP-XM is the most cost-effective full-fledged Experience Management Platform on the market today.

XM (Experience Management) is fundamentally about:

  • Engaging with every customer across touchpoints
  • Optimizing every experience
  • Activating and engaging every employee to deliver for your customers

Customer experiences are across a large number of both digital and analogue channels. We define these experiences as touchpoints or micro-moments.

As a starting point, the organization needs to have clear visibility on the customer’s journey. This requires an exercise of Customer Journey Mapping. Leadics deploys its proven propriety framework to help the client execute this exercise.

Customer experiences are across a large number of both digital and analogue channels. We define these experiences as touchpoints or micro-moments.

As a starting point, the organization needs to have clear visibility on the customer’s journey. This requires an exercise of Customer Journey Mapping. Leadics deploys its proven propriety framework to help the client execute this exercise.

The LEAP-XM platform helps to close gaps between the customer’s experience and his/her expectation. The XM platform makes it easy to collect, understand and take action on experience data from customers and employees. This happens through:

  • Collection of experience data at every relevant touchpoint
  • Analysis of what’s going right or wrong with our customer experience
  • Automate and facilitate the actions that drive improvement across our customer and brand experiences