Partner Performance Management

Hosted analytics solutions for measuring, analyzing and tracking service levels and performance of suppliers and resellers

With changing customer segments, demand increases and business interruptions an up-to-the-minute view of customer service and supplier management is the need of the hour. Critically required elements are not just the processes and infrastructure to deliver customer service and vendor management but also the right systems and analytics to dissect the causes and risks of service and supply interruption that could be detrimental to the business.

Leadics helps companies acquire, develop and retain more profitable customer and vendor relationships through our broad range of capabilities that address every aspect of the customer and supplier relationship.  We help our clients work collaboratively with partners to accelerate growth, improve productivity and reduce service costs through a range of offerings from service assessments, transformation programs to hosted analytics that help our clients detect , analyze and resolve service and supply issues in time.